Returns & Exchanges
At Elycura, we want you to be completely satisfied with your fashion investment, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't fit perfectly or meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Log into your Elycura account or visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags remain attached and the garments are in their original, unworn condition.
Ship It Back
Download and print your prepaid shipping label from the portal, securely attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing